Contact information
Contact Us
Thank you for shopping with Heaux Boutique. We’re here to help and want to make sure your shopping experience is smooth from start to finish.
Before contacting us, please review your order confirmation, tracking information, and our store policies for answers to common questions.
Customer Support Email
For all questions, please contact us at:
Please include your order number in your email so we can assist you faster.
Response Time
Our customer support team responds within 1–3 business days.
Business days do not include weekends or holidays.
During sales, holidays, new drops, or high-volume periods, response times may be slightly longer. We appreciate your patience.
Order Questions
If you have a question about your order, please include:
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Your full name
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Your order number
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The email used at checkout
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A brief description of your question or concern
This helps us locate your order and respond as quickly as possible.
Address Changes
Please make sure your shipping address is correct before placing your order.
If you entered the wrong address, contact us immediately at kaym6630@gmail.com.
We will do our best to help, but we cannot guarantee address changes once an order has been processed or shipped.
Heaux Boutique is not responsible for orders shipped to an incorrect or incomplete address entered by the customer at checkout.
Damaged, Wrong, or Missing Items
If your item arrives damaged, incorrect, or there is an issue with your order, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Clear photos of the item
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Clear photos of the packaging
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A brief description of the issue
Claims submitted after 48 hours may not be eligible for review.
Shipping and Tracking
Once your order has shipped, you will receive tracking information by email.
Please allow 24–72 hours for tracking to update.
Once a package is in the possession of the shipping carrier, Heaux Boutique is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered.
If your tracking says delivered but you did not receive your package, please contact the shipping carrier directly to file a claim.
Returns
We offer returns for store credit only on eligible items.
Returns must be requested within 7 days of receiving your order.
Please review our Return Policy before contacting us about a return.
Contact Email
For all customer service questions, email us at:
Thank you for supporting Heaux Boutique. We appreciate every order and can’t wait for you to receive your look.